Shipping policy

Welcome to SHANNELL! We are committed to processing your orders carefully and delivering your purchases as smoothly as possible. Please review our shipping policy before placing an order.

1. Order Processing Time

Orders are processed Monday through Friday, excluding weekends and public holidays.

Please allow 1–3 business days for order processing after your payment has been confirmed. Processing times may vary during holidays, promotional events, or periods of high order volume.

Orders are not shipped or delivered on weekends or public holidays.

2. Shipping Methods and Delivery Times

Available shipping methods, shipping fees, and estimated delivery times will be displayed at checkout based on your shipping address and selected shipping option.

Delivery times are estimates and are not guaranteed. Actual delivery may be affected by carrier operations, weather conditions, customs inspections, holidays, or other circumstances beyond our control.

3. Shipping Rates

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Any applicable shipping promotions or free shipping offers will be communicated on our website or during checkout. Unless otherwise stated, shipping charges are non-refundable, subject to applicable law and our Refund Policy.

4. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, when available.

Please allow some time for tracking information to become active after your package has been dispatched.

If you have not received tracking information or need assistance with your shipment, please contact us at madamerwterytr@gmail.com.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error in your shipping address. We cannot guarantee that changes can be made after an order has been processed or shipped.

SHANNELL is not responsible for delivery issues caused by incorrect or incomplete addresses provided by customers, subject to applicable law.

6. Delayed or Lost Packages

If your order is delayed, please check the tracking information first. If the tracking information has not updated for an extended period or your package appears to be lost, contact us for assistance.

We will make reasonable efforts to work with the shipping carrier to investigate the issue.

Delivery dates are estimates only, and unforeseen circumstances may cause delays.

7. International Shipping, Customs, and Duties

International shipping availability depends on the destinations supported at checkout.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer.

Customs clearance procedures may also affect delivery times.

8. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us at madamerwterytr@gmail.com with your order number and relevant photos, if available.

We will review the issue and work with you toward an appropriate resolution in accordance with our Refund Policy and applicable consumer protection laws.